Please note that this Refund and Return Policy applies only when the option to purchase directly from the Yaza Mall platform is activated soon.

As long as purchases are made through the "Buy via WhatsApp" button, the vendors and entrepreneurs are solely responsible for their own refund and return policies. Yaza Mall is a marketing platform that connects vendors and entrepreneurs with customers; therefore, any refunds or returns for these purchases are managed by the respective vendors and entrepreneurs who are registered on our platform. Yaza Mall is not responsible for handling these transactions.

Refund and Return Policy

Yazamall takes customer satisfaction very seriously. If you encounter any problems with your order, please contact us through our WhatsApp number at +968 72200826 or email us at support@yazamall.com, and we will assist you promptly.

Refund Policy

1. Full Refunds

If you did not receive your order or received an incorrect order, you may be issued a full refund.

2. Partial Refunds

If part of your order is missing, we may issue a partial refund.

3. Damaged Items

If your order arrived damaged or broken, please contact us on WhatsApp within 24 hours of receipt and send us photos and videos of the damage. You must return the order with all tags and original packaging. We will issue full or partial refunds or exchange the product for you.

Refund Processing

• We will notify you once we’ve received and inspected the returned item, and let you know if the refund was approved or not.

• If approved, the customer refund procedure might take 2-7 working days to process on the Debit/Credit Cards bank payment gateway. The customer should follow up with their bank in case of any delay in crediting back the amount previously paid.

• We will send an email to the customer that contains a printout of the refund advice from the Debit/Credit Cards bank payment gateway as a reference in case the customer wants to verify with their bank.

• Customers using the Debit/Credit Cards facility are requested to be available on their respective contact numbers.

• Credit or Debit cards used in placing orders through the online payment gateway on Yazamall's website or applications must belong to the user. Otherwise, the user must attain legal permission from the card owner to perform the transaction.
  
  

Return Policy

Return Conditions

• Items must be returned within 14 days of the purchase date, unworn, with tags, and in original packaging, including any gifts or accessories that came with the item.
  
  
• To be eligible for a return if damaged, you must inspect the item and report any issues within one day of receiving the order.
  
  
• We will not accept returns or issue refunds if the inspection for the damaged item is delayed beyond one day after reception.

Non-Returnable Items

• Certain types of items cannot be returned, including but not limited to:
  
  - Perishable goods (such as food, flowers, or plants)
  - Custom products (such as special orders or personalized items
  - Personal care goods (such as beauty products)

• We do not accept returns on sale items or coupon gift cards.
  
  
• Please contact us if you have questions about specific items.
  

Return Procedure
 

• If there is a problem with the product upon reception, please capture a photo and record a video to send to us and contact us immediately on the same day via WhatsApp at +968 72200826 or email at support@yazamall.com. This applies if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
  
  
• To be eligible for a replacement or return, your item must be returned to us in the same condition as you received it, within 14 days of the purchase date, unworn or unused, with tags, and in its original packaging, including any gifts. You’ll also need the receipt or proof of purchase.
  
  
• We will not consider any issue if you delay the inspection of your order beyond one day after reception. There are NO EXCEPTIONS! The item will be considered used, and WE WILL NOT ISSUE A REFUND OR REPLACEMENT to you.
  
  

Return Acceptance

If your return is accepted, we’ll send you a confirmation by email or WhatsApp, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact Information

 
For any questions regarding returns or refunds, please contact us at:

WhatsApp: +968 72200826

Email: support@yazamall.com

We will do our best to ensure your satisfaction in every event.