Frequently Asked Questions (FAQs)

What is Yazamall.com ?

Purpose and Platform:
Yaza Mall is a dynamic e-commerce platform and marketing hub designed to empower vendors and entrepreneurs, while providing customers with a seamless online shopping experience. Our platform features a diverse range of product categories tailored to meet various needs and preferences. With support for both Arabic and English languages, vendors and entrepreneurs can showcase their products and services to millions of potential customers.

Foundation and Launch:
Founded and started developing in 2021 by Al Madar International for Investment Services company located in Muscat - Sultanate Of Oman, launched in 2024.

Subscription Plans:
Yaza Mall offers paid subscription plans for luxury stores, providing direct URLs to promote vendors' and entrepreneurs' products and services online.
This supports vendors and entrepreneurs in establishing a 24/7 online presence closer to customers in Oman and expanding their reach internationally. Through dynamic and non-traditional store designs aimed at attracting customers, as well as enhancing communication, transparency, and trust, these plans benefit vendors and entrepreneurs. They allow for personalized service, quicker issue resolution, and improved customer satisfaction.

Customer Experience:
Customers can search for desired products and services, purchase their products and services online using a debit card or MasterCard (soon), and contact vendors and entrepreneurs directly via WhatsApp linked under their product and service collections.

Vendor and Entrepreneur Benefits:
For vendors and entrepreneurs, Yaza Mall provides valuable customer insights, fosters loyalty, and helps build a strong brand. Overall, it creates a more efficient and satisfying e-commerce experience for both parties.

Advertising Opportunities:
Yaza Mall offers paid advertisements to reach more customers visiting our platform from the internet and to promote your business to the customers of other subscribed vendors and entrepreneurs . This dual approach increases your brand awareness in a shorter time.

Upcoming Features:
Yaza Mall will soon offer paid support and free consultations to help build and develop the best e-commerce stores on Shopify and WordPress.

Growth Opportunities:
Yaza Mall provides extensive opportunities to grow your business on our platform, offering marketing and customer relationship management tools to help you reach and retain your audience.

How to Place an Order and How It’s Processed ? (Only If Online Payment is Activated)

Once you've selected your order from our range of products, you can proceed by clicking on the 'Checkout' button. Please ensure that you review the information you've entered and make any necessary corrections before clicking 'Checkout,' as once this step is completed, errors cannot be rectified. Accurate name and detailed address information are crucial to ensuring the successful processing and delivery of your order to your desired location.

Upon receiving your order, Yazamall.com will promptly initiate the processing procedure. You will receive a confirmation message on the final page, indicating that your order has been successfully received and will be dispatched to the provided delivery address. If any payment you make is not authorized or successful, you will be redirected to the previous page on the website, and we will not be obligated to fulfill the services.

How to Place an Order and How It’s Processed ? (Only via Whats'APP)

Once you've selected your order from our range of products, you can proceed by clicking on the 'Buy via WhatsApp' button. This will connect you directly with the seller (vendors and entrepreneurs), allowing you to chat and purchase directly from them.

Please be aware of the following:

  • We do not monitor any chats conducted outside of our platform.
  • We are not responsible for any communications that occur between you and any vendor or entrepreneur registered on our platform.
  • We are not responsible for any payment transactions you make to any vendors or entrepreneurs, including those made to their bank accounts or via any other type of transaction.
  • We are not responsible for any delays in the delivery of products and services by any vendor or entrepreneur registered on our platform.
  • We are not responsible for any refunds or exchanges of products and services by any vendor or entrepreneur registered on our platform.
  • We are not responsible for any misconduct by any vendors or entrepreneurs subscribed to our platform.

All communications, chats, and payment transactions made via the 'Buy via WhatsApp' button are entirely your responsibility, and we are not liable for any issues arising from these interactions.

By using our platform to connect with vendors and entrepreneurs, you acknowledge and accept these terms.

However, if you face any difficulties or issues with any of the sellers (vendors and entrepreneurs) registered on our platform, please report them to us. Kindly send us their registered number and provide a brief explanation of the issue. Your feedback helps us maintain the quality and safety of our platform.

I forgot to add an item to my order, what do I do ? (Only If Online Payment is Activated)

Please contact us if you need to add, remove, or change items in your order within 10 minutes of placing the order on our platform.

Order Cancellation (Only If Online Payment is Activated)

- You have the right to cancel your order up to 10 minutes from placing the order on our website.

- Please contact us if you need to add, remove or change items from your order up to 10 minutes from placing the order on our website.

- While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

- An order may be subsequently cancelled by Yazamall.com after you have received a confirmation, Yazamall.com reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

How long does the online payment refund process take ? (Only If Online Payment is Activated)
  • The customer refund procedure may take 2-7 working days to process through the debit/credit card payment gateway. The customer must follow up with their bank in case of any delay in crediting the refunded amount back to their account.
  • We will send an email to the customer containing a printout of the refund advice from the debit/credit card payment gateway as a reference in case the customer needs to follow up with their bank.
  • Customers using the debit/credit card facility are requested to be available at their respective contact numbers.
  • Credit or debit cards used to place orders through the online payment gateway on the Yazamall website or applications must belong to the user. Otherwise, the user must obtain legal permission from the card owner to perform the transaction.
  • The customer is entirely responsible for placing an order using the debit/credit card facility after carefully reading all the terms and conditions.
What payment methods accepted at Yazamall.com ? (Only If Online Payment is Activated)

Coming soon: We will be accepting debit card and credit card payment methods only.

Refund and Return Policy (Only If Online Payment is Activated)

Yazamall takes customer satisfaction very seriously. If you encounter any problems with your order, please contact us through our WhatsApp number at +968 or email us at support@yazamall.com, and we will assist you promptly.

Refund Policy

1. Full Refunds

If you did not receive your order or received an incorrect order, you may be issued a full refund.

2. Partial Refunds

If part of your order is missing, we may issue a partial refund.

3. Damaged Items

If your order arrived damaged or broken, please contact us on WhatsApp within 24 hours of receipt and send us photos and videos of the damage. You must return the order with all tags and original packaging. We will issue full or partial refunds or exchange the product for you.

Refund Processing

  • We will notify you once we’ve received and inspected the returned item, and let you know if the refund was approved or not.

  • If approved, the customer refund procedure might take 2-7 working days to process on the Debit/Credit Cards bank payment gateway. The customer should follow up with their bank in case of any delay in crediting back the amount previously paid.

  • We will send an email to the customer that contains a printout of the refund advice from the Debit/Credit Cards bank payment gateway as a reference in case the customer wants to verify with their bank.

  • Customers using the Debit/Credit Cards facility are requested to be available on their respective contact numbers.

  • Credit or Debit cards used in placing orders through the online payment gateway on Yazamall's website or applications must belong to the user. Otherwise, the user must attain legal permission from the card owner to perform the transaction.

Return Policy

Return Conditions

  • Items must be returned within 14 days of the purchase date, unworn, with tags, and in original packaging, including any gifts or accessories that came with the item.

  • To be eligible for a return if damaged, you must inspect the item and report any issues within one day of receiving the order.

  • We will not accept returns or issue refunds if the inspection for the damaged item is delayed beyond one day after reception.


Non-Returnable Items


Certain types of items cannot be returned, including but not limited to:

- Perishable goods (such as food, flowers, or plants)

- Custom products (such as special orders or personalized items)

- Personal care goods (such as beauty products)

  • We do not accept returns on sale items or coupon gift cards.

  • Please contact us if you have questions about specific items.


Return Procedure

  • If there is a problem with the product upon reception, please capture a photo and record a video to send to us and contact us immediately on the same day via WhatsApp at +968 or email at support@yazamall.com. This applies if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

  • To be eligible for a replacement or return, your item must be returned to us in the same condition as you received it, within 14 days of the purchase date, unworn or unused, with tags, and in its original packaging, including any gifts. You’ll also need the receipt or proof of purchase.

  • We will not consider any issue if you delay the inspection of your order beyond one day after reception. There are NO EXCEPTIONS! The item will be considered used, and WE WILL NOT ISSUE A REFUND OR REPLACEMENT to you.

Return Acceptance


If your return is accepted, we’ll send you a confirmation by email or WhatsApp, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact Information


For any questions regarding returns or refunds, please contact us at:

WhatsApp: +968

Email: support@yazamall.com

We will do our best to ensure your satisfaction in every event.

Price & Payment Policy (Only If Online Payment is Activated)
  • The customer refund procedure may take 2-7 working days to process through the debit/credit card payment gateway. The customer must follow up with their bank in case of any delay in crediting the refunded amount back to their account.
  • We will send an email to the customer containing a printout of the refund advice from the debit/credit card payment gateway as a reference in case the customer needs to follow up with their bank.
  • Customers using the debit/credit card facility are requested to be available at their respective contact numbers.
  • Credit or debit cards used to place orders through the online payment gateway on the Yazamall website or applications must belong to the user. Otherwise, the user must obtain legal permission from the card owner to perform the transaction.
  • The customer is entirely responsible for placing an order using the debit/credit card facility after carefully reading all the terms and conditions.
How do I contact Yazamall ?

By Email: Suport@yazamall.com
By What'sapp: +968